Customer Service - Account Management Programs
VRX offers facilities and pharmacy providers a very low cost solution for our customer service/troubleshooting service. We know that facilities will reach out to the pharmacy directly when there is an urgent issue and the pharmacy will always be their first line of defense, but what happens when the issue is persistent?
VRX assigns a service specialist to each facility. We then reach out to the clinical staff for a brief meeting each month to identify issues or past pharmacy problems. When issues do arise, we try to determine if it is a communication or training issue. If there are urgent issues, then our specialist can be in the building in 5-minutes with our Zoom/Uber service. Should an action plan be needed to document the issues and hold each party accountable, then we will do so. Our goal is to nip issues in the beginning, so they don't repeat in the future. Whether the pharmacy is trying to retain customers or the facility is trying to prevent issues from recurring, we believe a third party can help build & maintain a long-standing relationship.
Pharmacy providers will find that this service is about a third of the traditional cost of a field representative.
VRX assigns a service specialist to each facility. We then reach out to the clinical staff for a brief meeting each month to identify issues or past pharmacy problems. When issues do arise, we try to determine if it is a communication or training issue. If there are urgent issues, then our specialist can be in the building in 5-minutes with our Zoom/Uber service. Should an action plan be needed to document the issues and hold each party accountable, then we will do so. Our goal is to nip issues in the beginning, so they don't repeat in the future. Whether the pharmacy is trying to retain customers or the facility is trying to prevent issues from recurring, we believe a third party can help build & maintain a long-standing relationship.
Pharmacy providers will find that this service is about a third of the traditional cost of a field representative.